Frequently asked questions

Preview images are immediate! Meaning they take only a minute or two!

Digital downloads are available instantly upon purchase. For physical prints and canvases, your custom artwork will be printed, meticulously packed, and delivered right to your door with free shipping within 7-9 business days.

Rush production isn't available yet, but digital downloads are ready instantly and prints typically arrive within 7-9 business days.

If the first preview isn't quite right, you can simply try again until you find the perfect masterpiece. If the first few attempts aren't successful, we suggest trying a different photo. You are under no obligation to buy anything unless you are 100% in love with the result.

Every portrait starts with a free preview, so you already know what you're getting before you pay for it. We're still finalizing our exact refund terms for cases after that point.

We're finalizing the details on exchanges right now.

An everyday smartphone photo is perfect. There is no need for a professional studio shot. Our system is designed to seamlessly match your pet's exact features, personality, and expression directly from the candid photos you already have on your phone.

Clear, well-lit, and front-facing photos where their face, eyes and markings are properly visible work best. Avoid blurry shots, dark lighting or anything covering their face. The better the photo, the better the portrait.

If you have a quality or damage issue, please contact us via support@pupsaroundtheworld.com

Yes, we deliver to over 200 countries and regions worldwide. We use a global network of local print partners in 32 countries to produce items close to the final destination. This local production model reduces shipping distances, costs, and carbon footprints.

Absolutely. Since so many of our portraits are given as heartfelt gifts—whether for a birthday, a special occasion, or in loving memory of a cherished companion—we make direct gifting simple. Just enter your recipient's address during checkout, and we will securely pack and ship their custom artwork directly to their door.

Contact us within 48 hours and we'll arrange a free replacement — no return shipping required. If you'd prefer a refund we'll process that in full.